To bid at an auction, you must register. It's fast, easy, free and without any obligation. By registering, you are representing that you have read and agree to all Shipping and Sales Conditions, including that you are at least 21 years of age and are registering with true and correct information.
RIGHT TO DETERMINE ELIGIBILITY TO BID
Brentwood Wine Company reserves the right to utilize reasonable means to determine that you are eligible to bid and will follow the rules of this auction. Brentwood Wine Company will likewise endeavor to protect members' privacy, and to ensure auctions are conducted in a fair, impartial manner.
COMMITMENT TO BUY
A bid is considered your commitment to buy. If you win an auction, you have agreed to buy the wine. If you feel your bid was accepted accidentally, contact us immediately! If you submit a bid, this is considered your acceptance of all auction rules, including your understanding of the Buyer's Premium.
A request to cancel your bid following the auction close due to a lack of awareness or understanding of all auction rules may warrant the forfeiture of future bidding capabilities.
ERRORS & PRODUCT NON-AVAILABILITY
Brentwood Wine Company endeavors to accurately represent each item it offers and to deliver all such items to winning bidders. Occasionally, however, we may learn that an item is not available or that information that we have received is inaccurate. We may therefore infrequently be forced to remove an item from auction, or modify its description during an auction. In this case, we will notify the current winning bidder(s). Likewise, where we learn of this after the close of auction, we will notify winners and of course refund any purchase price if an item is not available or not desired. In the rare instances where the item received by the winner has not been correctly described in some substantial way, we will work to reach a mutually satisfactory resolution or pay to have the item returned to us and refund charges.
RIGHT TO CHANGE AUCTIONS & RULES
Brentwood Wine Company reserves the right to modify the specifics of any auction, including end date and items offered. In some cases, we may withdraw an item that is not receiving bids or add items to a lot that is receiving heavy bidding.
Brentwood Wine Company reserves the right to modify the Auction Rules and Auction Shipping Info at any time and without notice. Such changes will of course be clearly posted in this section and the one listed above.
Tip: We are involved with wine due to the joy it brings us. While we strive to provide perfect service, occasionally human (or computer!) error creeps in. In such cases, we will do everything possible to address the problem. We thank you in advance for your understanding if you are ever involved in such a situation. We promise to make it right!